From the first day, you get more than a bike
The Customer Portal is where you manage your fleet, stay on top of every repair, and get help the moment you need it.
Everything in one place
Typical response time: NL within 24h, DE/BE within 48h (requests before 18:00).
Fleet overview
A snapshot of upcoming mechanic visits, your fleet, and open tickets the moment you log in. Every bike with its serial number, model and status.
Problem reporting & repair tracking
Report a problem in a few clicks - bike issue, battery issue, or a general support ticket, with a photo if it helps. Track every repair in real time - from the moment you submit until the bike is back on the road.
Visits & repair reports
See when the mechanic is coming, where, and who's assigned. Every completed service generates a full report: parts replaced, photos, technician notes.
Service history & billing
The complete service record for each bike stays available, so even a year later you can see what was done and when. Your billing and plan details, always to hand.
See it for yourself
You don't have to be a customer to see how it works. Explore a fully working demo of the Customer Portal at your own pace.
Launch demo
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